Last updated: 05th October 2026

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The full course fee is payable for any course cancelled or moved with less than 7 days' notice. With 7 days' notice or more, there is no charge.

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If you cancel or move a course

• 7 days' notice or more: no charge. Anything already paid for that course is refunded in full or moved to your new date.

• Less than 7 days' notice: the full course fee is payable and no refund is given.

• Non-attendance: the full course fee is payable and no refund is given.

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If we cancel a course

If we have to cancel a course, we will offer you a new date or a full refund of anything paid for that course.

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How to cancel or ask for a refund

Email admin@beaconcaretraining.co.uk with your organisation, the course and the course date.

Notice counts from the day we receive your email.

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How refunds are paid

Refunds are paid by bank transfer to the account the payment came from, within 14 days of the refund being agreed.

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Your legal rights

If you book as an individual rather than for a business, you may have extra legal rights, including rights to cancel. Nothing in this policy affects them.